The Pharmacy Group
The Pharmacy Group
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Advice and answers from your
local pharmacy team

Advice and answers from your
local pharmacy team

General

Coronavirus (COVID-19) & delivery times

We have many prescription delivery options for patients in isolation. Please contact your local branch for information on how to get your prescription if you cant get to the pharmacy.
For the latest government advice on Coronavirus, visit: here

What is The Pharmacy Group?

The Pharmacy Group is a third generation family-owned business with 30 NHS Community Pharmacies across Yorkshire. Each of one our Pharmacies is integrated into its local community and has a long history with the area in which it provides services. Our Pharmacies are located in Leeds, York, Harrogate, Ilkley, Bradford, Wakefield, Castleford, Normanton, Sowerby Bridge, Scarborough, Bridlington, Flamborough & Hornsea.

Does The Pharmacy Group access your summary care records?

We may need to access your Summary Care Record (SCR) to verify certain details regarding you and your NHS medical record. This is simply a summary of the information held by your GP and will only be accessed by members of our team who are authorised to do so. We may use your SCR to help provide you with the most effective Over-The-Counter or prescription medication. By signing up with The Pharmacy Group, you are giving permission for SCR access to occur under the grounds mentioned above. Our pharmacist may call you to advise you should this access be necessary. If you would wish to not consent to SCR access please contact your selected branch and our team will be happy to resolve this for you. More information on this can be found at: here

How are The Pharmacy Group branches regulated (GPhC)?

Each of our branches are fully licensed NHS regulated pharmacies and are registered with the General Pharmaceutical Council (GPhC). The GPhc is the independent regulator for pharmacists, pharmacy technicians and pharmaceutical premises in Great Britain. The GPhC protect the health, safety and well being of members of the public by upholding standards and public trust in pharmacy.

The GPhC conduct regulated inspections at the The Pharmacy Group pharmacy and ensure our standard operating procedures are being followed correctly.

The Pharmacy Group’s Standard Operating Procedures have been approved by the NHS and adherence of these are regulated by the GPhC. Therefore, you can be confident that your pharmacy has been fully vetted in the way it handles every aspect of your prescription from receipt to storage to delivery/collection.

How are The Pharmacy Group branches regulated (MHRA)?

We are regulated by the MHRA, who maintain the quality and standards of the British packed products that we supply.

They ensure that the supply chain for medicines, medical devices and blood components is safe and secure and meet set standards of safety, quality and efficacy.

They also help educate the public and healthcare professionals about the risks and benefits of medicines, medical devices and blood components, leading to safer and more effective use and support innovation and research and development that’s beneficial to public health.

How long after I sign up will I have to wait to be nominated?

Once you have completed the sign-up process, a member of our team will nominate you to your chosen branch. They may also use your Summary Care Record to fill in any information your GP may hold, such as your NHS number. You can expect to be nominated to your chosen branch within 24 hours. From then, any future prescriptions will be sent across to your pharmacy electronically.

Do I need to tell my Doctor and previous pharmacy, that I am using The Pharmacy Group?

Once you have signed up with us, we will notify your GP of your chosen branch, meaning there should be no need to do so from your end. Likewise, there should be no need to contact your previous pharmacy; prescriptions should no longer be sent to them. Alternatively, you can request for your local Pharmacy Group branch to be your nominated pharmacy at your next doctors appointment. When your doctor asks, just say ‘ The Pharmacy Group’ and select your most convenient branch.


My Account

I have forgotten my password or want to update my password?

If you have forgotten your password, simply click the link and follow the on-screen instructions. To update your password, follow the link and instructions in the ‘Account’ section of your User Profile.

Can I manage delivery/collection requests for someone else using The Pharmacy Group?

Yes, you can manage delivery and collection requests for any children you have or family members that may depend on you for their care. See the ‘Additional Patients’ tab on your User Profile. Unfortunately, you are unable to order medication via The Pharmacy Group website. Please contact your local branch or GP to discuss ordering options.

Can my prescriptions still be managed by The Pharmacy Group if I do not have an online account?

Whilst we would strongly recommend our online service to manage and update your prescription delivery preferences, this can also be handled in-house by your friendly, local pharmacy team. Simply select the branch you would prefer your prescription to be delivered from and get in touch!


Orders & Delivery

Can I change my delivery preferences?

Yes. Just log in to your User Profile and update delivery preferences.

Will my letterbox delivery packaging be discreet?

All packaging for letterbox delivery will have no affiliation to The Pharmacy Group on the outer packaging. Letterbox deliveries will be received in black waterproof packaging.

How long does it take to receive my prescriptions or treatments?

For customers preferring to collect their medication, it is likely that it will be ready within two hours of your GP prescribing it. For confirmation, please contact your local branch. If we have a mobile number for you, we are able to send a text message when your prescription is ready to collect. Those who would prefer delivery, see “What delivery service do you use & how long will it take?”.

How do I order my NHS repeat prescriptions?

The most effective way to order your medication would be through the NHS app. This sends your request to your GP and they then send the prescription to your chosen branch upon approval. Also, your GP system will have its own ordering method. Speak to them if this is something you have not used before.

Rules and restrictions regarding pharmacy-managed repeat prescriptions vary between branches. If your or someone you care for is classed as a vulnerable patient, please contact your local branch to discuss this further.

Can you post my prescription through my letterbox?

You can opt to have your prescription posted through your letterbox. This can be done via your User Profile. Please be aware of the risks surrounding having pets, young children or anyone that could unknowingly access your medication when selecting this service.

What delivery service do you use & how long will it take?

For prescription deliveries surrounding Leeds, Wakefield, Castleford, Bradford, Harrogate, Scarborough, Hornsea and Flamborough, we use our own friendly local delivery drivers. Deliveries can be expected to be with you the day after we receive the prescription from your GP. Be aware that it could take up to 48 hours from request for us to receive your prescription from your GP.

In some instances, such as urgently required medication, we can deliver on the same day but it worth contacting your local branch for confirmation.

For deliveries outside of the above areas, we can send your prescriptions via Royal Mail Next Day delivery. With this method we are able to track your parcel to provide assurance that it is on its way. We are unable to send controlled drugs and fridge items in this way.

Can you deliver to a work address?

Yes, you can add a secondary address to your User Profile and you can add delivery addresses for your children or those you may care for. This can also be done by contacting your local branch directly.

What happens if I miss my delivery or it cannot fit through my letterbox?

For failed deliveries which need to be signed for, or handed directly to you, we will push a card through your letterbox with details on how to collect it from your local branch or how to rearrange delivery.

For letterbox delivery customers, we will try to place your prescription in your chosen safe place. If this is not possible or no safe place is chosen, we will push a missed delivery card through your letterbox.

Can you deliver controlled medications?

If you receive a delivery by one of our own drivers, we can deliver controlled medication. You will be required to sign for these deliveries, so letterbox delivery is not available for these types of medication. Unfortunately, we are unable to send controlled medications via Royal Mail.


Payment

Does The Pharmacy Group charge the NHS extra for me to use this service?

No, The Pharmacy Group covers the cost of delivery and any postage and packaging, meaning that neither you nor the NHS are being charged anything extra.

How much do I pay for my NHS prescription if I am not exempt?

If you pay for your prescriptions, the current charge is £9.15 per prescription item. For delivery customers, we can take payment over the phone if you contact your local branch. For collections, simply pay in-branch.


Prescription & Emergency Medication

Who do I contact regarding queries or issues about my prescription?

Please contact your local branch and we will try our best to help you out.

How will i know when my prescription is ready?

If we have a mobile number for you, we will be able to notify you when your prescription will be out for delivery. Alternatively, if you would prefer to collect your prescriptions, you will receive a text when it is ready to collect.

How will i know when to re-order my medication

We are able to send a free reminder message when your prescription is due to be ordered.

Does The Pharmacy Group provide a dossette box service?

Yes, we are able to provide a Dossette Box service for eligible patients. In order to set this up, we would need to be instructed to do so by your GP. To enquire, please speak to your GP or local branch.

What information do The Pharmacy Group need before I place my warfarin order?

Upon collection/delivery of your warfarin prescription, the pharmacist may require your most recent INR readings. This is to ensure your INR reading is within the permitted range and is under control. Any changes in dosage are managed by your consultant but we require this information for your safety due to the importance of getting warfarin doses correct.

I have run out of my medication, what do I do?

If you have run out of medication, contact your GP and/or your local branch as soon as you are aware of this problem. In the case that your branch and GP are closed, please ring 111 and a one-off prescription could be sent to a different pharmacy for this one instance.

I have just seen my GP and need one of my medications on the same day, without it affecting my EPS nomination.

If this is the case, your GP will be able to send your prescription to a different pharmacy without removing The Pharmacy Group as your nomination for your regular repeats. Alternatively, they could print a physical copy of this prescription to take to any pharmacy. If you are concerned that your nominated pharmacy has been mistakenly changed, contact your local branch or email us before you order your next prescription.